Archive for July 2024
How To Use TeamWork Support Desk Tasks
How Team Members Should Work Through Tasks for a Support Ticket The goal of utilizing the Support Desk is better, more comprehensive support to our clients. Which means that as a team we need to be diligently adhering to the structure of TeamWork Tasks and Support Tickets. Avoid Duplicate Efforts Breakdown of Task Template Using…
Read MoreMaking S.M.A.R.T. Tasks
What is a S.M.A.R.T. Task? Benefits of Using S.M.A.R.T. Tasks The S.M.A.R.T. methodology is a powerful tool in project management for setting clear, actionable objectives. Some key benefits of using this approach are: Specific Measurable Achievable Relevant Time Boxed Overall, the S.M.A.R.T. methodology helps in creating a structured and efficient framework for project management, leading…
Read MoreSupport Desk Manager
Getting Started with TeamWork Desk Support Desk is a dedicated platform to manage incoming support requests, and to streamline follow-up communications with our clients. Purpose of Support Desk & the Role it Plays in Managing Client Requests Setting Up Support Desk Login to Support Desk Dashboard https://service.jambojon.com/desk Support Desk Inboxes Adding New Agent Users to…
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